Refund policy
You must notify us 24 Hours prior to Scheduled Delivery Date if you wish to change or cancel your order.
This does NOT apply to Special Orders.
Once merchandise has been picked up or delivered, there are no more returns or exchanges. Exception: an eligible mattress may qualify for the one-time comfort reselection described in the 90 Day 5th Avenue Sleep Commitment below.
Damage Claims
Please inspect ALL furniture upon pickup or completion of delivery. If there are any damages caused by our delivery experts or the manufacturer, please list on delivery receipt and notify your sales representative. 5th Avenue Furniture is NOT responsible and will NOT honor any damage claims that occur after pickup or departure of delivery experts.
Special Orders
Special Orders are defined as any merchandise that is not maintained in stock or normally carried as part of our inventory. Special Orders are considered FINAL SALE - there is NO REFUND, EXCHANGE, OR CANCELLATION, except that an otherwise eligible special-order mattress may qualify for a one-time comfort reselection under the Sleep Commitment below. Customers are responsible for the entire purchase once the order is processed. You acknowledge that 5th Avenue Furniture has no control over the Manufacturer's actual delivery time and that 5th Avenue Furniture will not be responsible for any suggested, promised, predicted or hopefuly delivery date.
Warranty
We do not provide any warranty guarantees beyond that provided by the manufacturer. The manufacturer typically expects us to supervise, coordinate, and in other words, "facilitate" warranty claims. Each manufacturer has their own guarantee, terms, and conditions. Mattress claims must include copy of original receipt and pictures of mattress defects. Mattress warranties provided by the manufacturer unless you purchase a protection plan. 5th Avenue Furniture is not responsible for transportation of any mattress that is placed in a claim. Delivery fees will apply if you are in need of our services.
90 Day 5th Avenue Sleep Commitment
If you are not satisfied after at least 45 days of sleeping on your mattress, contact 5th Avenue within 90 days of the original mattress’s delivery or pickup date. We will be happy to assist with a one-time reselection, subject to these conditions:
- The mattress must be an eligible Sleep Studio purchase, made in-store or online, and kept within our Metro Detroit & Southeast Michigan service area. Outlet, Clearance and floor-sample mattresses, and mattresses kept outside our service area, are excluded. Otherwise eligible special-order mattresses are included as an exception to the general special-order policy.
- Purchase the required Mattress Protection Plan in-store before delivery or pickup and use your mattress protector. The protection plan is available in-store only. A free or separately purchased mattress protector alone does not replace the required protection-plan purchase.
- The mattress must be clean, unstained, undamaged and free of pet hair. Inspection and approval are required before a reselection can proceed.
- Once your mattress qualifies, a $199 processing fee plus a 10% handling fee applies. The 10% is based on the original mattress price actually paid, excluding tax, delivery charges and the protection plan. The $199 includes exchange pickup and delivery within our Metro Detroit & Southeast Michigan service area.
- Choose a replacement mattress of equal or greater value. You pay any price difference in addition to the reselection fees. Promotional offers do not apply to reselections. No refunds will be issued.
- The Sleep Commitment allows one comfort reselection. The replacement mattress is the final comfort selection and does not begin another Sleep Commitment window.
- This commitment is for eligible mattresses. Foundations, adjustable bases, pillows and other accessories are not covered by this mattress comfort reselection program.
Comfort reselection is separate from manufacturer warranty coverage for defects. Manufacturer warranties have their own terms; contact our team for help with a warranty question.