FAQ

Plan your visit, prepare for delivery, and find the details you need before ordering from 5th Avenue Furniture in Detroit and Southfield.

1. Where is your Southfield furniture showroom?

Our Southfield showroom is at 22555 Greenfield Rd, Southfield, MI 48075. The Sleep Studio Mattress Gallery is inside this location. Plan your Southfield visit.

2. Where is your Detroit furniture showroom?

Our Detroit showroom is at 15348 Livernois Avenue, Detroit, MI 48238. Plan your Detroit visit.

3. What are your showroom hours?

Southfield: Monday–Saturday, 10 am–8 pm; Sunday, 12–5 pm. Detroit: Monday–Saturday, 10 am–7 pm; closed Sunday. For holiday hours, call (313) 864-1111 before your visit.

4. Do you sell mattresses as well as furniture?

Yes. You can shop mattresses and visit the Sleep Studio Mattress Gallery inside our Southfield showroom. We also have living room, bedroom, dining room, and other furniture categories on our website.

5. Where do you deliver?

We deliver within Metro Detroit and Southeast Michigan. Call (313) 864-1111 to confirm service to your address and discuss delivery options and charges. Read delivery information.

6. What does white-glove delivery include?

Our white-glove delivery includes furniture setup and removal of the packaging from your new furniture. Contact our team to arrange this service and confirm the delivery charges for your order. Learn about delivery.

7. Will the delivery team remove my old furniture or mattress?

Our delivery team does not remove existing furniture or mattresses. Clear the room before your delivery so there is space for your new furniture. Removal of the new furniture’s packaging is included with white-glove delivery. Separately, the $199 processing fee for an approved Sleep Commitment comfort reselection includes pickup of the approved original mattress and delivery of its replacement within our service area.

8. How should I prepare for delivery?

Measure your room and the full route into it, including doorways, hallways, stairs, and elevators. Clear the room and decide where the furniture will go. An adult age 18 or older must be present. For an online order, the cardholder must be present with valid ID and the payment method used at checkout. Review the delivery checklist.

9. How do I arrange my delivery?

Contact our team at (313) 864-1111 to discuss scheduling, your delivery address, and access details such as stairs or building requirements. Our team will confirm the arrangements for your order.

10. How can I get an update before my furniture arrives?

Call (313) 864-1111 or use our contact form to ask about your order's current status. Share order-specific details directly with our team.

11. Can I pick up my purchase, and how do I confirm it is ready?

Yes. Free pickup is available. Before traveling, call (313) 864-1111 to confirm that your order is ready and verify the pickup address, hours, and arrangements for your order. See pickup and delivery information.

12. Do you offer financing or lease-to-own?

Yes. Visit our Financing & Lease-to-Own page to compare the programs we offer and find the relevant application or next step. Approval requirements, costs, and terms vary by program. Review the provider’s current agreement before choosing.

13. Do you offer layaway?

Yes. We offer an in-store layaway program. Read the full layaway terms for payment requirements, fees, changes, cancellations, and delivery or pickup arrangements, or ask our team in store.

14. Where can I read your return, cancellation, and warranty policies?

Our full refund policy explains order changes and cancellations, special orders, damage claims, manufacturer warranties, and the terms of the 90 Day 5th Avenue Sleep Commitment. Please review the complete policy before ordering.

15. What should I do if I notice damage or an installation problem?

Inspect your furniture when you pick it up or when delivery is completed. Note any damage on the delivery receipt and notify your sales representative. If there is a concern with a delivery or installation, call (313) 864-1111 before the delivery team leaves. See the damage-claim terms for full details.

16. Who can help with a furniture problem after delivery?

For a furniture or service concern after delivery, call (313) 864-1111 or send a message through our contact form. Describe the concern and share your order details privately with the team.

17. How do I know which pieces come with a furniture package?

Open the product page, select your configuration, and review its included-piece list. Check the item names, quantities, sizes, and finish against your order; photos can show a room arrangement beyond the pieces being purchased. If the list is unclear, ask our team to confirm it before ordering. Explore our 8pc living room packages or 8pc bedroom packages.

18. What is the 90 Day 5th Avenue Sleep Commitment?

It is a one-time comfort reselection for eligible Sleep Studio mattresses purchased in-store or online and kept within our Metro Detroit & Southeast Michigan service area. Sleep on your mattress for at least 45 days, then contact us no later than 90 days after the original delivery or pickup. Purchase the required Mattress Protection Plan in-store before delivery or pickup and use a mattress protector. A protector alone does not replace the plan. The mattress must pass inspection and approval; Outlet, Clearance and floor-sample mattresses are excluded. Otherwise eligible special-order mattresses are included. Read the full Sleep Commitment requirements.

19. What does an approved mattress comfort reselection cost?

A $199 processing fee plus a 10% handling fee applies. The 10% is calculated on the original mattress price actually paid, excluding tax, delivery charges and the protection plan. The $199 includes approved exchange pickup and delivery within our Metro Detroit & Southeast Michigan service area. Choose an equal- or greater-value mattress and pay any price difference. No refunds are issued, promotional offers do not apply, and the replacement does not start a new comfort window. Foundations, adjustable bases, pillows and accessories are excluded. Review the complete Sleep Commitment terms before purchase.

Planning your room or comparing packages?

Use our sectional measuring checklist and furniture package buying guide before ordering.

Need help with a specific order? Contact 5th Avenue Furniture or call (313) 864-1111.